Remote Team Solutions Logo


ISO/IEC 27001:2022 Certified

Information Security
Principles

Our commitment to data protection

Remote Team Solutions Vision

At Remote Team Solutions we are committed to privacy and information security as one of the fundamental pillars of our organization. Consequently, we have adopted measures, protocols, standards and best practices to protect the information of the systems and digital platforms we have developed as the basis of our business model.

This has led us to commit to and ensure the maintenance of strict levels of confidentiality, integrity and availability. As part of this commitment, we decided to establish an Information Security Management System to regulate and protect customer data processing with high security standards that are aligned with the ISO 27001:2022 standard.

ISO/IEC 27001:2022

Our Information Security Management System is fully aligned with the international ISO/IEC 27001:2022 standard, ensuring world-class data protection practices across all operations.


Version 1.0 · September 2025

The Security Triad

We preserve the confidentiality, integrity and availability of information through the application of a risk management process:



C

Confidentiality

Information remains private and protected against unauthorized access

I

Integrity

Data is not altered or manipulated without authorization

A

Availability

Critical services operate without interruptions

Our Policy

Three Key Principles of Our Policy

01

Protect

Protection of information and technology assets

The resource protection scheme ensures that only users authorized by Remote Team Solutions, whether employees, suppliers or authorized personnel, can access the technological assets and information stored or processed from our customers in our application and public cloud infrastructure.

  • Only authorized users access our systems and data
  • Multiple layers of security in IT infrastructure
  • Components developed with high security standards
  • Protection of databases on on-premise and cloud servers
  • Validation of high standards in components and functionalities
02

Guarantee

Authentication, Authorization, Integrity and Confidentiality

We maintain different layers of security such as passwords and usernames for authentication; digital certificates, additional authentication factors, among others. Authentication must be convincing, maintaining the necessary capabilities to protect the environment against security risks such as identity spoofing.

  • Verification of identity with multiple authentication factors
  • Authorization based on specific user roles
  • Protection of data against unauthorized changes or manipulation
  • Security controls for confidential information
  • Confidential information protected in cloud applications and services
03

Monitor

Audit and Continuous Monitoring

We have defined mechanisms that support us in the supervision of security-related events to provide an archive of records of successful and unsuccessful (denied) accesses in the Remote Team Solutions cloud.

  • Registration of all successful and failed system accesses
  • Continuous monitoring of security-related events
  • Internal audits planned at regular intervals
  • Security incident management and investigation

Statements of Our Policy

The Information Security Policy of Remote Team Solutions establishes the following:

The organization's information includes data in any form, format, or medium

This policy addresses all aspects of security: confidentiality, integrity, availability, and privacy

All members of the organization are aware of and firmly support this policy

All employees receive information security training

Information is protected against any unauthorized access

Mechanisms are established to preserve the confidentiality of information

The integrity of information is maintained in relation to data classification

Availability of information is guaranteed for all critical processes

Compliance with Mexico's data protection laws is maintained at all times

Business continuity plans are maintained and reviewed annually

All security events are communicated to the security officer and investigated

Key Aspects of Our Policy

Security Training

All employees receive security information, training and periodic updates

Legal Compliance

Compliance with Mexico's Personal Data Protection Law and regulations

Continuity Plans

Business continuity and contingency plans maintained, tested and updated annually

Incident Management

All real and suspected events are reported and investigated immediately

Risk Assessment

Systematic identification, analysis and treatment of security risks

Continuous Improvement

Continuous review and improvement of the Information Security Management System

Responsibilities of Everyone

All members of Remote Team Solutions are responsible for:

  • Knowing and complying with the rules, guidelines and procedures established in this policy
  • Reporting or notifying about any non-compliance with this policy
  • Receiving specialized training according to their function and responsibilities
  • Maintaining safe practices in information handling


Leadership roles at Remote Team Solutions can assume lines of responsibility in the management system to coordinate information security efforts and align activities to ensure continuous improvement and overall effectiveness of the ISMS at strategic and operational levels.

Do you have any security questions?

If you wish to report a security concern or have questions about our security policy:

Roberto Michelle Velázquez Fabela
Chief Information Security Officer (CISO)
security@remoteteamsolutions.com