In today’s ultra-competitive business landscape, delivering outstanding customer service is no longer optional—it’s essential. Yet many growing U.S. companies struggle with the costs and complexities of building an in-house support team. The answer? Outsource customer support, especially with a nearshore partner in Mexico like Remote Team Solutions (RTS).
By outsourcing your customer service positions to RTS, you gain more than just cost savings—you get a high-performing, culturally-aligned team that feels like an extension of your company.
What Is Outsourced Customer Support?
Outsourced customer support with RTS means handing over all the backend tasks of building your customer support team to a trusted partner who manages these services on your behalf, while you keep control of your interaction channels—email, phone, chat, social media—. But not all outsourcing is created equal. At RTS, we build dedicated teams in Mexico that integrate seamlessly with your business, tools, tone, and culture.
Unlike traditional offshore call centers that rely on shared agents with rigid scripts, we deliver brand-dedicated professionals managed by you, acting as an extension of your company, representing it with care and excellence.
Why Mexico Is the Best Nearshore Option for Customer Service
Same Time Zone, Better Collaboration
Time zone alignment is one of the most overlooked—but powerful—advantages of nearshore outsourcing. Mexico shares or closely matches the time zones of all major U.S. cities, allowing real-time communication, faster resolution times, and better management oversight.
Cost Efficiency Without Compromise
Building a support team in the U.S. is expensive. Recruiting, training, and retaining talent—especially in high-turnover roles—can be a budget strain. By outsourcing to Mexico, RTS clients save up to 60% on labor costs, while still gaining access to:
- Bilingual professionals
- Culturally-aligned teams
- University-educated talent
Premium Staffing, Not Just Agents
RTS goes beyond traditional BPO models. With our Premium Staffing Service, you gain access to:
- Dedicated HR, IT, and Talent Development departments
- Bonding events and branded workspaces
- Support with commissions, bonuses, visas, and more
This full-service model ensures a long-term, high-performing team—not just warm bodies answering phones.
Managed Call Center vs. Nearshore Dedicated Team
Still considering a managed call center? Here’s how it compares:
At RTS, we don’t just provide agents—we build your customer service department in Mexico, so you can focus on the things that matter, making your agents better each day and providing a top-notch customer experience.
Real Success Story: From Offshore BPO to RTS
One of our top clients made the switch from a BPO provider in the Philippines to RTS. They were frustrated with:
- Poor agent accountability
- Lack of transparency
- Cultural disconnect
Within three months of partnering with RTS:
- CSAT scores rose by 25%
- Employee turnover dropped by half
- Internal departments reported smoother collaboration
Today, they routinely visit their team in Torreón, host social events, and include their nearshore staff in company-wide initiatives.
Who Should Outsource Customer Service?
The real question is—why isn’t everyone doing it?
At Remote Team Solutions, we partner with companies of all sizes—from fast-growing startups to established enterprises—who want to scale without compromise.
Outsourcing customer service with RTS means:
- You stay in control—your team reports directly to you.
- You save up to 60% in labor costs.
- We handle the backend: hiring, payroll, compliance, offboarding, and more.
- Your agents are fully trained on your processes and act as a true extension of your brand.
This model is industry agnostic, as you keep control of your team, ensuring they are trained and follow all your protocols and processes providing a world-class customer service.
Every client’s team is customized, aligned, and dedicated. If you’re growing and want reliable, high-quality support that enhances customer satisfaction—RTS is your obvious choice.
Additional Perks That Set RTS Apart
Training & Upskilling
All RTS staff get free access to our Remotie Training Camp, with thousands of online courses and university-curated internships tailored to your needs.
Strategic Alignment
We embed our support departments—IT, HR, Recruitment—into your operations. Need to fire or replace a staff member? We’ll manage the transition within 48 hours.
Culture and Belonging
We treat your team like our own. Bonding events, meals, sports outings, and even rooftop dinners help strengthen the connection between your nearshore team and your U.S. stakeholders.
Frequently Asked Questions
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Is outsourcing customer service right for my business size?
If you have over 25 employees and are looking to grow, outsourcing can scale with you. It’s especially cost-effective for companies with high-touch support needs.
What about data security and compliance?
We follow industry-best practices and implement strict protocols to protect your data. Our teams are trained in compliance standards relevant to your industry.
Can I visit my team in Mexico?
Absolutely. We encourage regular visits. Many of our clients build long-lasting relationships through in-person events and team-building trips to our offices in Torreón.
Ready to Build a World-Class Support Team?
RTS is not a call center. We are your premium nearshore staffing partner—committed to building high-performing, engaged teams that grow with you. Let’s talk about how we can transform your customer experience and reduce costs—without cutting corners.
