The Benefits of Building a Nearshore Call Center
Some of the Positions We Fill
We specialize in providing a wide range of customer service and call center roles, including but not limited to:
Customer Service Representatives
Skilled in handling customer inquiries, resolving issues, and providing exceptional service.
Call Center Agents
Trained to manage inbound and outbound calls, ensuring effective communication and problem-solving.
Technical Support Specialists
Experts in troubleshooting and resolving technical issues, enhancing customer satisfaction.
Help Desk Staff
Efficient in providing support for IT-related queries and maintaining system performance.
Call Center Supervisors
Experienced leaders who oversee call center operations and ensure high performance.
Account Managers
Professionals who manage client accounts, ensuring their needs are met and fostering strong relationships.
Inbound/Outbound Sales Agents
Skilled in sales techniques and customer engagement, driving revenue growth.
Workforce Management Specialists
Ensure effective management of call center workforce to optimize performance.
Talent Acquisition Experts
Specialize in call center agent recruitment and customer service talent acquisition.
Our clients have experienced remarkable improvements in their customer service operations with RTS’s staffing solutions. By partnering with RTS, they have been able to enhance service quality, increase efficiency, and significantly reduce operational costs.
