Remote IT
Support

Remote IT Support
Hiring a tech support team for your company can be costly, especially if your current location doesn’t currently have the space to host an entire department. With Remote Team Solutions (RTS), you get the remote IT support services you need without stretching your budget or dealing with late-night calls.
We specialize in nearshore (not offshore) IT support. What does that mean? With your guidance, we recruit an IT support team that works in our offices in Mexico but reports to you. Sharing your time zone, they’re ready to step in whenever you need them – no frustrating delays, no cultural disconnects. Imagine having skilled IT pros who work when you work and understand how your business operates, all at a fraction of the cost of hiring locally.
Discover the peace of mind that comes with nearshore tech support that feels just like an in-house team.
Remote it support

Superior IT Support for US Companies

Why Choose Nearshore IT Support?

Remote Team Solutions provides you with a tech team that’s skilled, cost-effective, and close enough to work seamlessly with your schedule – all without the complications of traditional outsourcing. Let’s talk about some other advantages of using our services.

Cost-Efficient Expertise in Your Time Zone

Hiring tech support doesn’t have to break the bank. Nearshore IT support with Remote Team Solutions offers access to a talented pool of IT professionals who bring the skills you need – without the high cost. Nearshore staffing offers up to 60% cost savings without compromising quality. Hiring remote IT support with RTS results in better long-term hires aligned with your company’s culture, ultimately reducing costly turnover and rehiring. Because we’re just across the border, you get quality support at rates far lower than those of onshore hires while still working with a team in sync with your time zone and work hours.

Continuous Training and Ongoing Support
Reference and Background checks, Evaluations, Interviews and Candidate Selection

Seamless Communication for Faster Solutions

We’ve all been there: waiting on critical tech support from halfway around the world, only to face delays due to time zones or language barriers. With nearshore support, your team operates when you do. Need a software update by end-of-day? Or facing an unexpected glitch during business hours? We’ll hire a tech team that is available and responsive, ensuring remote IT solutions without the frustration of waiting.

High-Quality Talent With a Deep Understanding of Your Needs

Our team in La Laguna, Mexico, is home to some of the best-trained and highly skilled tech professionals. We match your company with top talent who understands the importance of data security and the tech demands of the US market. Whether it’s managing network security, providing help desk support, or troubleshooting software, you’re getting the best hands on deck.

Reference and Background checks, Evaluations, Interviews and Candidate Selection

Full Control Over Your Team – No Outsourcing Worries

Unlike traditional outsourcing models, nearshore staffing with Remote Team Solutions gives you full control over your tech support team. You get to oversee the selection and management of your IT professionals, ensuring they align with your company’s goals, culture, and standards. We’re here to assist you in building a team that’s an extension of your own staff – without the red tape.

Scale Your Support Team as Your Needs Grow

As your business evolves, so should your tech support. With our nearshore IT solution, scaling up is easy and flexible.

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Our Approach to Recruiting Tech & Onboarding Support Talent

Finding and integrating the right tech talent is about building a team that fits your goals, values, and work culture from day one. That’s why our approach to recruiting and onboarding is thorough, collaborative, and tailored to each client’s needs. This is how RTS manages to attract the top 5% of talent.

If your business needs to change, whether it's in terms of replacing a team member or adjusting the size of your team, we manage the change efficiently at no extra cost to you.

Rigorous Screening for Quality and Reliability

We take the guesswork out of recruiting by thoroughly vetting each candidate through multiple stages, including technical assessments, background checks, and detailed interviews conducted with your input. This rigorous process ensures that every tech professional we recommend has the technical expertise as well as the reliability and commitment you expect.

Our behind-the-scenes teams in HR, IT, talent development, and more work tirelessly to ensure that your team feels fully supported and valued.

Focus on Long-Term Talent Retention

A great team grows with your company. We prioritize long-term retention by carefully matching candidates who are qualified and genuinely aligned with your company's values and growth path. This focus on retention minimizes turnover, ensuring you have a consistent, dependable team over the long run. RTS' turnover rate is just 2%.

We hire every team member as a full-time employee, not an independent contractor, which ensures their commitment and stability for you.

Collaborative Hiring to Match Your Company Culture

We collaborate closely with you during recruitment to understand your project goals, work style, and company culture. This hands-on approach helps us select tech support professionals who will feel like a natural fit within your team.

Our departments, from IT to talent development, become yours, allowing you to focus on strategic growth and innovation.

Seamless Onboarding for Immediate Impact

Our onboarding process is smooth and stress-free, so your new team members can hit the ground running. From setting up collaboration tools to integrating communication workflows, we ensure each new hire is fully equipped to start contributing from day one. We also provide training and alignment sessions to ensure every team member understands and reflects your values, goals, and standards.

Frequently Asked Questions About Remote IT Support

We know that choosing the right tech support solution can bring up some questions. Here are answers to the ones we hear most often to help you feel confident about making the best choice for your business.

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By partnering with Remote Team Solutions, you have access to skilled IT talent at a fraction of the cost of hiring domestically. In fact, you can reduce your staffing costs by as much as 60%. Our nearshore location offers lower operational costs, which translates into significant savings for your company – all without sacrificing quality or convenience.

Yes! We collaborate closely with you throughout the hiring process to ensure we’re selecting team members who align with your company’s culture and requirements. You have full input on candidate selection, so the team you build truly is an extension of your own.

We believe in continuous growth. RTS offers ongoing training and skill development, ensuring your tech support team stays up-to-date with the latest technologies and best practices. Whether it’s specialized software training, security updates, or new troubleshooting techniques, we work with you to keep your team sharp and ready to meet evolving business needs.

Outsourced IT support refers to hiring outside the company from anywhere globally – onshore, nearshore, or offshore. Nearshore IT support specifically means outsourcing to a nearby country within a similar time zone, like Mexico for US companies. This approach combines the cost benefits of outsourcing with smoother communication and cultural alignment, making it a unique alternative to traditional offshore support.

RTS Helps You Build Your Nearshore IT Dream Team

Finding the right tech support shouldn’t be complicated or costly. With Remote Team Solutions, you gain access to a dedicated, skilled team that aligns with your goals and adapts to your needs. Whether you’re starting small or scaling up, our nearshore IT support makes it easy to get expert help on your terms. Let’s talk!

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