Outsource Customer Service Hiring
to Boost Efficiency and Reduce Costs
The move to outsource customer service hiring has become a strategic advantage for many US companies looking to enhance their customer experience while managing costs effectively. By leveraging nearshore companies to provide professional and dedicated service team candidates at a reduced cost, businesses drive growth with an increased focus on their customer base.
Remote Team Solutions (RTS) has a mission to provide businesses in the US with highly qualified candidates in Mexico, for customer support positions. Our portfolio of satisfied clients tells the story of our success at filling necessary roles in various sectors. We’d like the opportunity to lower costs and do a little heavy lifting for your company, too. Let’s talk about what RTS can do for you.
Benefits of Customer Support Outsourcing
There are several reasons why clients have chosen RTS to provide customer support outsourcing for their organizations:
Improved Customer Retention
One of the most cost-effective ways to increase customer satisfaction and revenue is to reduce customer churn and increase revenue per existing client. Using nearshore staffing to expand the customer service team provides a dual impact on the bottom line. A company can reduce staffing costs while doubling the size of its customer service team. This allows for an increased focus on the company’s most valuable asset: its clients.
Cost Savings
Outsourcing reduces operational costs significantly by eliminating the high cost of in-house staff. Remote Team Solutions offers competitive pricing that can save businesses up to 60% compared to hiring staff locally.
No Contracts & No Recruiter Fees
All fees are included in the monthly costs. We keep it simple! If you have 20 employees with us, you’ll receive a monthly invoice with 20 line items (each at the agreed-upon rate).
English/Spanish
All RTS team members are fluent in English and Spanish. This added dimension is essential in the US, with a nearly 20% Latino population.
Scalability
We provide flexible solutions that allow businesses to scale their operations based on demand, ensuring they have the best support at all times.
Expertise and Quality
We recruit trained professionals for you who undergo rigorous screening processes, including skillset tests, psychometric evaluations, and background checks, ensuring high-quality support.
Ongoing Support
We offer comprehensive HR, training, and IT support.
State-of-the-Art Offices
Your outsourced call center team operates from our offices, not their homes. This saves you the cost of office space, and office supplies while ensuring the oversight of your staff.
Comprehensive Customer Call Center Outsourcing Solutions
One of the many valuable services we provide is call center outsourcing. Our goal is to provide top-notch support that goes beyond mere staffing. We ensure seamless integration, efficiency, and customer satisfaction. Here are the key services we offer:
Customer Support & Call Center Outsourcing:
We deliver talented candidates for customer support and outsourcing call centers tailored to meet specific business needs, ensuring that your customers receive the best possible care. Keep in mind that you have the final say on who gets hired, and your call center manager manages all of their day-to-day activities.
Nearshore Customer Service:
Operating nearshore teams in Mexico, we benefit from proximity to the US, cultural similarities, and time zone alignment, making communication and collaboration more efficient. All of our employees are fluent in Spanish and English.
Comprehensive Screening and Hiring:
We utilize a thorough recruitment process to ensure that only the best candidates are selected.
Continuous Improvement:
We review and improve our processes regularly to ensure we're providing the best possible candidates to our customers.
Success Stories & Testimonials
Clients have consistently praised Remote Team Solutions for the ability to reduce costs while maintaining high levels of customer satisfaction. Here are some success stories and testimonials that highlight the impact of our services:
Unified Global Customer Care Operations
Saela, a US pest control company, recognized the strategic benefits of consolidating its operations in a nearby location that shared its time zone and cultural nuances, and was accessible for in-person management. They chose Mexico, and partnered with Remote Team Solutions to implement a nearshore staffing strategy. RTS helped Saela build a team of 37 professionals across eight roles. This strategic move helped Saela become one of the top 25 pest control companies in the USA, out of over 30,000 competitors. With Remote Team Solutions’ support, Saela now handles over 2,500 calls daily, consistently delivering exceptional service, enhancing client retention rates, and solidifying its position as a leader in the pest control industry.
Creative, Cost-Effective Solution
Tom Bruns, Regional VP of Aramark/Union Supply Group, highlighted the cost savings they experienced from working with Remote Team Solutions: “Pedro and his team at Remote Team Solutions do an excellent job for us. Truly a partnership that delivers above expectations year after year. The quality of their systems, service, and personnel are second to none. And all are put to work for our customers creatively and cost effectively. I am not sure if we are their largest customer, but they manage our business needs like we are number one.”
Remote Team Solutions Introduction
Remote Team Solutions builds great teams for great companies, helping them save over 60% on wage and benefit costs while improving employee retention rates.
Good Things Happen When You Hire Outsource Customer Service Staff With RTS
Customer Service Positions
Outsource customer service and transform your operations with the expertise and support of Remote Team Solutions. Whether you need comprehensive customer support, call center management, or nearshore customer service, we have the right solutions to meet your needs. Our commitment to quality, customized training programs, and advanced technology ensures your business will achieve optimal efficiency and customer satisfaction. Learn more about how it works and give us a call today!
Outsource Customer Service FAQs
Below are answers to common questions about our outsourced customer service. Please contact us if you have additional questions or want to explore our solutions.
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How Do You Ensure High-Quality Candidates?
We use a thorough recruitment process that includes skillset tests, psychometric evaluations, extensive background checks, and comprehensive reference checks. This rigorous process ensures that only the best candidates are selected to meet your business needs. Once they’ve passed our stringent requirements, candidates are passed along to you for the final interview. You have the final say on whether they’re hired.
What Is Nearshore Customer Service and What Are Its Benefits?
Nearshore customer service involves operating teams in nearby countries, such as Mexico. This offers several benefits, including proximity to the US, cultural similarities, and time zone alignment. These factors make communication and collaboration more efficient, enhancing customer satisfaction.
How Can You Help Improve My Call Center Operations?
Our call center outsourcing solutions integrate smoothly with your existing business processes. We provide qualified customer service candidates. You perform the final interviews and manage the new employees to ensure they reflect your values and follow your company procedures. With a team of highly-qualified customer service staff, you’re able to handle customer issues and ensure your company is properly represented.
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